After sales Care

At Hyundai we recognize how important our customers' vehicles are for work, for family and for pleasure. So every Hyundai comes with a full after sales services that includes a market leading vehicle warranty, Hyundai RAC Assistance and vehicle security registration

Any component forming part of the original vehicle specification manufactured by Hyundai Motor Company or supplied by Hyundai Car (UK) Ltd (except tyres and accessories), which are found to be defective as a result of poor manufacture or materials during normal usage of the vehicle will, at the discretion of Hyundai Car (UK) Ltd, be repaired or replaced, at no cost to the vehicle owner. Components replaced under the terms of the warranty shall continue to have the benefit of the unexpired portion of the warranty only.

General Exceptions

The new vehicle five year, unlimited mileage warranty shall not apply to the following:

Defects judged by Hyundai Car (UK) Ltd as being caused by the failure to follow the recommendations regarding the frequency of routine maintenance services or the failure to have such routine maintenance services performed.

Defects, which are attributable to careless handling, accident, improper use of the vehicle, or incorrectly completed repairs or routine maintenance services, save by Hyundai Car (UK) Ltd and authorised Hyundai dealers.

Damage occurring as a result of any act or omission which is wilfully unlawful or negligent, save by Hyundai Car (UK) Ltd and authorised Hyundai dealers.

Defects arising from the use of non-genuine Hyundai parts or accessories, or the use of lubricants, fluids or fuels not approved for use in the vehicle by Hyundai Car (UK) Ltd.

Any modifications or installations performed outside the scope of normal routine maintenance or running repairs without the express approval of Hyundai Car (UK) Ltd.

Deterioration, staining or corrosion of plated parts, paint coatings, rubber or plastic components or soft trim which will occur due to normal exposure and usage.

Alleged defects which are not as a direct result of manufacture or material defects, or are not recognised as affecting the quality or function of the vehicle. Examples of these include, but are not limited to:

Noises or vibrations of low amplitude or frequency which are considered to be representative of the characteristics of the vehicle.


Slight oozing of oils or fluids from seals or gaskets which causes no appreciable decrease in the level of these fluids.

Panel gaps, or any other defects which are considered to be representative of the permitted manufacturing tolerances, accepted by Hyundai.

External appearance defects which are not apparent unless magnified by special means or which are considered to be of a minor cosmetic nature and having no affect upon the general appearance or quality of the vehicle, or which are representative of the standards of finish expected by the manufacturer.

Corrosion or other external damage resulting from stone chipping, gravel or any other form of impact.

Discoloration, fading or deterioration resulting from exposure to or contact with tree sap, bird droppings, insects, tar, industrial pollution/fallout, contamination by lubricants or other fluids.
Defects resulting from poor repair to, or failure to have repaired, body damage caused by the above.

Damage which is "secondary", and is as a direct result of any primary damage or defect upon which no action or rectification has taken place.

Failure or damage occurring during the period of the manufacturer-backed warranty or faults developing during that period unless rectified immediately.

The replacement of lubricants, fluids or refrigerant other than as a direct consequence of a warrantable repair. The replacement of consumable/service and wear and tear items normally replaced or repaired in the process of routine maintenance servicing or where the normal useful life of such components as judged by Hyundai has expired. These include but are not limited to:

oil filters
fuel filters and filter elements
drive belts
sparking plugs
spark plug leads
gaskets and oil seals
shims/packaging
brake pads/shoes
bulbs
rubber stoppers
wiper blades and arms


These items have a limited warranty and shall be warranted against material or manufacturing defect for a period stated in the full list, which can be found in section 'Consumable/Service and Wear and Tear Items'.

Cosmetic defects of paint and trim (orange peel, low gloss, runs/sags, etc) are warranted for the first two years from date of registration. After this time, only defects attributable to the actual paint materials or substrate metal will be warrantable.

Breakage or scratching of glass occurring after delivery to the owner of the vehicle.
Vehicles that have been used for racing, rallying, competition, or speed/endurance trials of any kind.

Defects occurring as a result of "fair wear and tear".
"Fair wear and tear" is defined as deterioration occurring through usage and no defect of material or a manufacturing nature is evident.

Loss directly or indirectly contributed to, by or arising from:
Ionising radiation or contamination by radioactivity from any nuclear fuel, or from any nuclear waste arising from the combustion of nuclear fuel.

The radioactive, toxic, explosive or other hazardous properties of any explosive nuclear assembly, or nuclear component thereof.
Any other fallout or unusual environmental condition.
Acts of war, tension or civil unrest.

Damage to casings caused by impact, frost, and lack of anti-freeze or lubricants.
Consequential loss of any kind whatsoever arising directly or indirectly from the claim, or even from any source giving rise to a claim under the warranty.

Damage to the catalytic converter due to use of leaded fuel, running the engine with a misfire or shocks/blows to the fragile catalytic element.

Warranty-based repairs carried out by non-authorised Hyundai dealers will not be reimbursed.